REFUND CONDITIONS
Unused products can be returned within 30 days of purchase for a refund, less shipping costs.
All boxes, packaging materials, accessories, manuals and certificates must be new and resells or costs equal to the cost of damaged and/or missing items will be deducted from the refunded amount. Make sure to ship to a box that protects the original box or packaging from the item. We suggest that you ensure the total value package. The equipment used or damaged cannot be returned for a refund. Refunds are not issued as long as the goods are not received and inspected by thermometre.fr. Refund processing can take up to two weeks.
The return request must be made within 30 calendar days depending on the purchase and return shipping must be made quickly after that. Note that the original shipping costs are not reimbursed unless the return is the result of an error on our part. If you have ordered properly and we have sent the wrong item, we will pay to return the item to us or we will send a delivery service to recover the item at our expense. The missing or damaged items during shipping must be reported within 2 working days of receipt of the shipment. Personalized or special products cannot be returned.
What are the return conditions produced (s)?
Unused products can be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the state of the goods before a refund can be offered. We strive to do so and communicate the result within 48 hours.
What products cannot be returned?
Any standard product can be returned, as long as it is not used and in its original packaging, the tailor -made product will only be accepted if it is considered a manufacturing defect, which will then be treated as a return under warranty.
Can I return products without the original packaging?
All boxes, packaging materials, accessories, manuals and certificates must be new and demandable condition. If this is not the case, costs equal to the cost of the damaged and/or missing items will be deducted from the amount reimbursed.
Are shipping costs reimbursed if I want to return my order?
Original shipping costs are not reimbursed unless the return is made due to a Thermometre.fr error - for example, sending an erroneous item to a customer by mistake.
How long does it take to receive a refund?
Within 14 days of receiving the goods.
